From application to hand‑back, we keep it simple
Here’s exactly what happens after an accident that wasn’t your fault — and who looks after what along the way.
Five steps, start to finish
Step 1: Apply online or by phone
Fill in our online application — it takes about five minutes — or call us and we’ll take your details over the phone. We’ll ask about you, your car, the other driver and what happened. If anything is missing, we’ll give you a call.
Step 2: Assessment and approval
We confirm the accident wasn’t your fault by checking with the other driver and their insurer, and looking at any photos you’ve sent. We keep you updated and let you know as soon as you’re approved.
Step 3: Your replacement car
Once you’re approved, we arrange a time to get the car to you — we can deliver it, or you can pick it up from us. You’ll sign a straightforward hire agreement, and we’ll walk you through it so you know exactly what’s covered.
Step 4: Hand it back
At the end of your hire, we arrange a time and place to return the replacement car.
Step 5: We recover the cost
We claim the hire cost from the at-fault driver’s insurer. You don’t need to chase anyone or pay anything up front for the hire.
Who looks after what
Everything is set out in your hire agreement, and we’ll walk you through it before you sign.
We take care of
- The cost of your replacement car
- Dealing with the at-fault driver’s insurer
- Keeping you updated from start to finish
- Arranging hand-over and return times that suit you
You look after
- Fuel, tolls and parking
- Any traffic or parking fines while you have the car
- Driving the car with care, as set out in the hire agreement
- Returning the car at the agreed time
Get back on the road with Go Again
Accident not your fault? Apply in about five minutes, or call us and we’ll talk you through it.