Privacy Policy
Go Again Rentals (“we”, “us”, “our”) provides accident replacement vehicles to not-at-fault drivers inCanterbury. This policy explains how we collect, use, share and protect your personal information, in line with the New Zealand Privacy Act 2020.
What we collect
When you apply for a replacement vehicle, contact us or use our website, we may collect:
- your name, phone number, email address and home address
- your date of birth and driver licence details
- details of your vehicle and your insurer
- details of the accident, including photos you send us
- the other driver’s details, such as their name, phone number, plate number and insurer
- basic technical information about how you use our website
Information about other people
If you give us information about someone else — for example, the other driver involved in the accident — please make sure you are entitled to share it. We only use it to assess your application and recover the hire costs.
How we use your information
- to assess whether you are eligible for a replacement vehicle
- to contact you about your application and your hire
- to confirm your identity and driver licence
- to arrange, manage and end your vehicle hire
- to recover the hire costs from the at-fault driver and their insurer
- to meet our legal obligations and improve our service
Who we share it with
We only share your information where it is needed for the purposes above, including with:
- the at-fault driver, their insurer, and their assessors or agents
- your chosen repairer, so we know when your car will be ready
- our legal advisers or recovery agents, if a claim is disputed
- service providers who host our website and data or send email on our behalf
We do not sell your personal information.
Storing information overseas
Some of our service providers store information outside New Zealand — for example, our application database is hosted in Australia. We choose providers that protect personal information to standards comparable to New Zealand’s.
Keeping it safe
We take reasonable steps to protect your information from loss, misuse and unauthorised access. Access is limited to people who need it, and photos and documents are kept in private storage.
How long we keep it
We keep your information for as long as we need it for the purposes above — including recovering hire costs and meeting legal obligations — and then securely delete it.
Your rights
You can ask to see the personal information we hold about you, and ask us to correct it. Contact us at goagainrentals@gmail.com. If you are not satisfied with how we handle a privacy concern, you can contact the Office of the Privacy Commissioner at privacy.org.nz.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.